Shipping & Returns | Terms & Conditions

Frequently Asked Questions

Frequently asked questions about Wise Company products

Where should I store my Wise Food?

This depends upon where you live. Wise products are made of both freeze-dried and dehydrated components and are affected by temperature, moisture, oxygen and light. Optimal storage conditions for our foods are in cool, dry places.

How much water will I need?

On average, each individual serving requires 1 cup of water.

Do I have to use boiling water?

Hot water speeds up the process of reconstitution. Wise foods will be ready to eat more quickly when hot water is used. However, many of the foods can be re-hydrated and ready to eat with any temperature of water.

How are Wise foods packaged?

100% of our foods are packaged in airtight Mylar pouches. These pouches are then arranged in durable polyethylene buckets for easy storage. 

What allergens are contained in Wise Company products?

Milk, soy, and wheat (gluten) are the common allergens found in Wise Company products. For specific ingredients by product type please consult the nutritional labels. Shellfish, fish, peanuts and tree nuts are NOT found in ingredients used in Wise products.

Does the Wise Company manufacturing facility produce other food products that contain these allergens presently?

Wise Company’s wholly owned and operated manufacturing facility, “Cottonwood Manufacturing”, does not manufacture any products that contain shellfish, fish, peanuts. Cottonwood does manufacture a limited line of Non-Wise products that contain tree nuts. 

Are any of these allergens found in ingredients or raw materials sourced by Cottonwood Manufacturing?

Cottonwood does source raw materials from suppliers that manufacture other products in a facility that could contain shellfish, fish, peanuts or tree nuts.

What steps are taken to ensure that these allergens do not end up in Wise Company products?

Wise Company and Cottonwood Manufacturing have a very aggressive allergen control program. We require each of our raw materials suppliers to provide us with a Certificate of Analysis with accompanying test results verifying that the raw materials provided are free from any trace of shellfish, fish, peanuts and tree nuts. These Certificates of Analysis are available upon request. Additionally, through our own internal allergen identification, storage segregation, and sanitation practices, we are taking every effort to ensure our products are allergen free.

 How long do the meals last in storage?

 Studies have proven that freeze-dried and dehydrated foods will last up to 25 years or even longer. For optimal storage life it is suggested that food be stored in a cool, dry place, such as a basement, with room temperatures of 50 to 55 degrees.

How much food should we have stored for our family?

It depends: your food storage needs are specific to your family size. The needs of each family are different. Please refer to our Food Storage Calculator to best determine your precise needs.

Why use both freeze-dried and dehydrated ingredients?

Wise Company uses a combination of technologies to achieve the best taste and quality.

Certain ingredients set-up and taste better when freeze-dried (vegetables, fruits, meats) while others do better through dehydration. In these cases, dehydrated ingredients offer all the benefits and better value than foods that have been freeze-dried.

Freeze-Dried and Dehydration Advantages:

Wise Company takes a unique and innovative approach to food production for camping and long-term emergency preparedness. Our ready-made entrées, meats, vegetables and fruits may be freeze-dried or dehydrated.However, both processes promote an extremely long shelf life.

Food maintains its original flavor, shape, color, and texture

  • Food better retains its nutritional value
  • Food is condensed, taking up less space
  • With all of its water extracted, food is extremely lightweight
  • When water is added, the food completely reconstitutes itself

 Wise Company customers enjoy greater peace of mind because of the food's long shelf life and great taste.

Why should I purchase from Wise Company?

 We are dedicated to providing dependable, simple and affordable ready-made freeze dried and dehydrated foods. At Wise Company we have a long track record of customer satisfaction. We are confident that you will find our product to be of the highest quality, best priced and the most available. Most customers receive their product in 10-14 business days from the time it is ordered. In times of high demand, delivery times can range from 14-28 days.

 Where can I find nutritional information on your entrée's and breakfasts?

For product nutritional information, scroll down to the bottom of the product page. There you will be able to see an image of each individual pouch along with its corresponding nutritional information. Also, you can call us at (208) 999-5335.

What alternative uses are there for your product?

Wise Products are created to be easy to use whenever you need them. In addition to storing Wise products for an emergency situation a number of customers have found our product to be versatile enough to be consumed on a day-to-day basis.Entrees are also often used on camping, hunting and backpacking trips. Others pull them from the pantry at home or take them to work when they don t have time to prepare a meal or go out for lunch.

How are my products shipped?

All packages are shipped through FedEx or LTL carriers.

Will I be notified about my product delivery?

Yes. You will receive an automated email regarding your order and delivery times.

What is Wise Company's return Policy?

You may return any merchandise, no questions asked, within 90 days of purchase. To initiate the return process, please call us at (208) 999-5335 or email us at 10foldus@gmail.com. 

After a return is initiated with our return department: 


1. Return the item to the address given to you by our return department. 

2. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. 

Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We are not liable for return merchandise that does not reach our return department. We will notify you via phone, mail, or e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 20 business days of our receiving your return.

 

Last updated: April 11, 2013

Personal identification information

We may collect personal identification information from Users in a vaFriety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, respond to a survey, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information,

Users may, however, visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

10Fold collects and uses Users personal information for the following purposes:

To improve customer service

Your information helps us to more effectively respond to your customer service requests and support needs.

To personalize user experience

We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

To improve our Site

We continually strive to improve our website offerings based on the information and feedback we receive from you.

To improve customer service

Your information helps us to more effectively respond to your customer service requests and support needs.

To process transactions

We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

To administer a content, promotion, survey or other Site features

To send Users information they agreed to receive about topics we think will be of interest to them..

To improve customer service

Your information helps us to more effectively respond to your customer service requests and support needs.

To send periodic emails

The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

Changes to this privacy policy

10Fold has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

10Fold

Our Website

Boise, Idaho 83703

1-208-999-5335 Email Us

 

 

 

 

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Outlying Islands" } , { "id": "228", "name": "Uruguay" } , { "id": "229", "name": "Uzbekistan" } , { "id": "230", "name": "Vanuatu" } , { "id": "231", "name": "Venezuela" } , { "id": "232", "name": "Viet Nam" } , { "id": "233", "name": "Virgin Islands, British" } , { "id": "234", "name": "Virgin Islands, U.S." } , { "id": "235", "name": "Wallis and Futuna" } , { "id": "236", "name": "Western Sahara" } , { "id": "237", "name": "Yemen" } , { "id": "238", "name": "Zambia" } , { "id": "239", "name": "Zimbabwe" } ], "states": [ { "id": "1", "name": "Alabama" } , { "id": "2", "name": "Alaska" } , { "id": "3", "name": "American Samoa" } , { "id": "4", "name": "Arizona" } , { "id": "5", "name": "Arkansas" } , { "id": "6", "name": "Armed Forces Africa" } , { "id": "7", "name": "Armed Forces Americas" } , { "id": "8", "name": "Armed Forces Canada" } , { "id": "9", "name": "Armed Forces Europe" } , { "id": "10", "name": "Armed Forces Middle East" } , { "id": "11", "name": "Armed Forces Pacific" } , { "id": "12", "name": "California" } , { "id": "13", "name": "Colorado" } , { "id": "14", "name": "Connecticut" } , { "id": "15", "name": "Delaware" } , { "id": "16", "name": "District of Columbia" } , { "id": "17", "name": "Federated States Of Micronesia" } , { "id": "18", "name": "Florida" } , { "id": "19", "name": "Georgia" } , { "id": "20", "name": "Guam" } , { "id": "21", "name": "Hawaii" } , { "id": "22", "name": "Idaho" } , { "id": "23", "name": "Illinois" } , { "id": "24", "name": "Indiana" } , { "id": "25", "name": "Iowa" } , { "id": "26", "name": "Kansas" } , { "id": "27", "name": "Kentucky" } , { "id": "28", "name": "Louisiana" } , { "id": "29", "name": "Maine" } , { "id": "30", "name": "Marshall Islands" } , { "id": "31", "name": "Maryland" } , { "id": "32", "name": "Massachusetts" } , { "id": "33", "name": "Michigan" } , { "id": "34", "name": "Minnesota" } , { "id": "35", "name": "Mississippi" } , { "id": "36", "name": "Missouri" } , { "id": "37", "name": "Montana" } , { "id": "38", "name": "Nebraska" } , { "id": "39", "name": "Nevada" } , { "id": "40", "name": "New Hampshire" } , { "id": "41", "name": "New Jersey" } , { "id": "42", "name": "New Mexico" } , { "id": "43", "name": "New York" } , { "id": "44", "name": "North Carolina" } , { "id": "45", "name": "North Dakota" } , { "id": "46", "name": "Northern Mariana Islands" } , { "id": "47", "name": "Ohio" } , { "id": "48", "name": "Oklahoma" } , { "id": "49", "name": "Oregon" } , { "id": "50", "name": "Palau" } , { "id": "51", "name": "Pennsylvania" } , { "id": "52", "name": "Puerto Rico" } , { "id": "53", "name": "Rhode Island" } , { "id": "54", "name": "South Carolina" } , { "id": "55", "name": "South Dakota" } , { "id": "56", "name": "Tennessee" } , { "id": "57", "name": "Texas" } , { "id": "58", "name": "Utah" } , { "id": "59", "name": "Vermont" } , { "id": "60", "name": "Virgin Islands" } , { "id": "61", "name": "Virginia" } , { "id": "62", "name": "Washington" } , { "id": "63", "name": "West Virginia" } , { "id": "64", "name": "Wisconsin" } , { "id": "65", "name": "Wyoming" } ] }, "gift_certificates":[ ]}